Ayrshire Handmade Soap is the supplier of the goods of which Mr Alan Semple is the Proprietor. Our address is 5 Good shepherds court Ayr
Using the Website
To use the website, simply ‘click’ on the products you wish to order in our online catalogue which will then appear in your shopping basket. When you haves elected all the products you wish to order, ‘click’ on the ‘checkout’ button to take you through the checkout process, at which point we obtain an authorisation from your credit card company, through the PayPal system, for the amount detailed on your order summary page.
Ayrshire Handmade Soap will email you to confirm your product order has been received. We will email you again to confirm that the products have been despatched to you. A contract of sale for the products you have ordered is concluded between you and Ayrshire Handmade Soap upon those products being despatched to you.
For on-line orders we accept credit/debit card payment through Paypal, or nochex via post. The credit/debit card that you are using must buy our own. All payments should be made in GBP (Sterling). If you are paying by cheque, please make cheques payable to ‘ Ayrshire Handmade Soap and write your Business address or home address on the reverse of your cheque. Please do not send cash.
By Post Shipping Rates United Kingdom
£1.50 Standard Delivery (Royal Mail)
£3.75 Recorded Delivery (Royal Mail)
For orders over £100 please contact us to arrange delivery.
Delivery Information – UK Mainland
Orders paid for electronically are normally despatched with 5 days. Orders paid for by cheque or PayPal or World pay are sent out following cheque clearance (normally extra 3 /4 days)
We send smaller parcels with the Royal Mail via second class which normally takes 3-5 working days. Larger orders are despatched using either Royal Mail Parcel Force or a national carrier which takes 5-7 working days. Urgent orders can be delivered by first class or next day parcel delivery if requested upon payment of an additional charge. Please mail us for further information.
Delivery Information – Europe
Orders paid for electronically are normally despatched with 7 days. Small orders to Europe are normally sent via Royal Mail Airmail which normally takes 3-5 working days. Larger parcels are sent by an international carrier and takes 5-7 working days.
In the unlikely event that you are not entirely happy with your Ayrshire Handmade Soap purchases, please mail us within 7 days to arrange an exchange or return. You must return the goods at your expense, they must be unopened and in exactly the same condition in which the goods were supplied to you and with a copy of the despatch note and they must be returned within 28 days of receiving the goods. You are liable for the goods until they are delivered to us and we will not reimburse you until the goods are returned in a condition good enough for resale. You will be refunded at the price you paid for the product at the time of your order. A refund of the delivery charge will not be given unless the products returned are incorrect or were delivered in a damaged or faulty state. All returns should be posted to:
Ayrshire Handmade Soap
5 GOOD SHEPHARD COURT
All products should be returned unopened, unused and in a re-saleable condition.
Please obtain ‘Proof of Delivery’ from the Post Office for all returned products.
When you place an order with us, we request personal information about yourself and any nominated gift recipients which is needed to process your order. We understand that these details are private and we do not share such information with anyone, or any other companies. In accordance with the Data Protection Act, we will use this information to notify you of products or special offers that might be of interest to you in the future.
We will however disclose your personal information without notice if required to do so by law or to comply with a legal process or if to defend the rights or property of our business or to protect the personal safety of other users of our website.
We treat your personal details with utmost respect.
We will only use your name and address for delivery purposes and your email address or telephone number for contacting you about your purchases.
Please be assured that we won’t bombard you with emails or pass your details onto any third parties at any time.
All of our sales are processed through the security of PayPal, World pay so we never have access to your banking details.
You can be confident when shopping with Ayrshire Handmade Soap that none of your personal information will be compromised.